FAQs
Q: Do you offer refunds?
A: No. Due to the customized nature of our services, all purchases are non-refundable. Every deliverable is tailored to your business and requires time, research, and creative execution.
Q: How long will my project take?
A: Timelines vary depending on the package or service purchased. Smaller items (like captions, SEO packs, or audits) typically take 1–2 weeks, while larger projects (like consulting or growth strategy packages) may take up to 4 weeks. Delivery times are based on our schedule and client responsiveness.
Q: How do I schedule consulting sessions?
A: After purchase, you’ll receive a scheduling link to book your consulting calls. Availability is based on Hashira Strategies’ calendar, and we recommend booking early to secure preferred times.
Q: Are you responsible for implementing the work?
A: No. Hashira Strategies provides consulting, strategy, and creative deliverables, but we are not responsible for direct implementation or execution unless otherwise stated in a package. We provide the roadmap — your team drives it forward.
Q: Can I request changes or edits?
A: Yes, select packages include a limited number of edits or revisions (noted in each package description). Additional revisions outside of scope may incur extra fees.
Q: Do you guarantee results?
A: No. While strategies are designed to improve your marketing performance, Hashira Strategies cannot guarantee specific results such as sales, leads, or revenue. Outcomes depend on implementation, market conditions, and factors outside our control.
Q: Who owns the work after delivery?
A: Once final payment is received, you own the rights to the completed deliverables (designs, copy, strategies). Hashira Strategies reserves the right to showcase the work in portfolios, case studies, and promotional materials.
Q: What if I don’t provide feedback or materials on time?
A: Delays in providing content, approvals, or feedback will extend the project timeline. Hashira Strategies is not responsible for missed deadlines caused by client delays.
Q: What industries do you work with?
A: We’ve worked with startups, e-commerce, retail, luxury, B2B, and service-based industries. Each strategy is tailored to your audience and goals.
Q: Do you manage ongoing marketing campaigns?
A: Yes. If you’re looking for long-term support, we offer consulting retainers and monthly strategy packages. Contact us for details.
Q: How do I know which package is right for me?
A: If you’re not sure where to start, we recommend beginning with a Website Audit or Marketing Audit Lite. These give a clear picture of what’s working and where to focus next.
Q: What if I need a custom package?
A: No problem. Reach out and we can design a custom scope that fits your goals, timeline, and budget.
Q: Do I need to pay before my project or sessions are scheduled?
A: Yes. All services must be paid in full before you are placed on the schedule. Once payment is received, you’ll get access to our booking link and project timeline. This ensures your spot is secured and work begins on time.
Q: Will Hashira Strategies act as part of my staff or handle day-to-day tasks?
A: No. Hashira Strategies provides consulting, strategy, and creative services, but we are not your employee or in-house staff. We deliver insights, plans, and creative assets — it is your responsibility (or your team’s) to implement and manage daily operations unless otherwise agreed in writing.
Q: Are you liable for business losses?
A: No. Hashira Strategies is not liable for any financial, legal, or reputational losses related to the implementation of strategies, campaigns, or deliverables. All work is provided as guidance and creative support.
Q: What happens if I want more than what’s included in my package?
A: Each service includes a defined scope (outlined in the package description). Any additional requests or revisions outside that scope will be billed separately.
Q: Do you work on tight or emergency deadlines?
A: Rush projects may be accommodated depending on availability but will incur additional fees. Regular turnaround times are outlined per package.